- When can you expect your delivery?
All orders received before 15:00 on a normal working day will be processed same day. Standard delivery is via our own fleet of vehicles or courier network. Goods normally arrive next day but allow a delivery period of two to three working days from purchase, subject to stock availability.
- What are our delivery charges?
All orders over £50.00 ex VAT will be delivered carriage paid. Orders under this amount will be subject to a £6.95 carriage charge. Please note capital equipment items such as carpet machines, medical couches etc may be subject to extra delivery charges - please enquire at point of order.
- Can we mark your order as urgent and get it out asap?
For delivery gauranteed next working day, this will incur a delivery charge of £8.95 ex VAT. Please note if your order is after 14:00 and you have requested next day delivery, this will be subject to availability and you're more than welcome to contact us to discuss this at the time of your order. We also offer guaranteed next working day delivered to you before midday which will incur a £14.95 ex VAT delivery charge.
- What happens if your goods arrive damaged?
In the unlikely event of your parcel arriving damaged, please report the problem to our Customer Service Team within 24 hours of receipt of the package and we will resolve the problem for you.