Delivery & Returns

Delivery

All orders received by 14:00 on a normal working day will be processed the same day. Standard delivery is via our own fleet of vehicles or courier network. Goods normally arrive the next day but allow a delivery period of 2 to 3 days from purchase (subject to stock availability).

For all other customers, orders over £75.00 (excluding VAT) are deemed carriage paid for UK mainland, orders under £75.00 (excluding VAT) will be subject to a £7.95 (excluding VAT) carriage charge.

No orders will be accepted online for locations outside UK mainland (England, Scotland and Wales only). For Northern or any other UK island locations please call 01473 636851.

There is the option to have a guaranteed next day delivery on stock items for £9.95 (excluding VAT) when the order is placed before 14:00. Overnight pre-10:00am deliveries are also available at an additional charge of £25.00 (excluding VAT) when the order is placed before 14:00. If your order is after this time and you have requested next day delivery, this will be subject to availability and you're more than welcome to contact us to discuss this at the point of your order.  Contact our sales team on 01473 636851 for further information.

Damaged Goods, Breakages and Product Failure

In the unlikely event of your parcel arriving damaged, please report the problem to our sales team within 24 hours of the receipt of the package, and we will resolve the problem.

Please note that faulty products are returned to the manufacturer for testing.

Returns

Items correctly supplied against a firm order may not be returned for credit without being arranged in advance with our Sales Team who will issue the appropriate paperwork to ensure full traceability of the products returned. We reserve the right to levy a 15% handling charge. Items must be returned intact and unmarked, in full resaleable condition.

Items ordered in specially for a customer cannot be returned for credit.